At WiFiCrunch, customer satisfaction is important to us. We strive to provide quality technical support and consulting services.
Service Fees
Fees charged are for the time, expertise, and technical assistance provided. As our services are digital and service-based in nature, results may vary depending on the customer’s equipment, internet service, network environment, and other factors beyond our control.
Refund Eligibility
A refund may be considered in the following circumstances:
* A customer was charged incorrectly.
* A service was not delivered as agreed.
* A duplicate payment was made.
Non-Refundable Services
Refunds will generally not be provided once technical consultation, troubleshooting, or support services have been fully delivered.
Refunds will not be issued for:
* Issues caused by third-party hardware, software, or internet service providers.
* Customer refusal to follow troubleshooting recommendations.
* Problems outside the scope of the requested service.
* Customer dissatisfaction where the agreed service was provided.
Refund Requests
Customers may request a refund by contacting us with their order details and a description of the issue. Each request will be reviewed on a case-by-case basis.
Processing Time
Approved refunds will be processed using the original payment method and may take 5–10 business days to appear, depending on the payment provider.
Contact Information
For refund-related inquiries, please contact us through our website or by email at:
support@wificrunch.com
We are committed to resolving customer concerns fairly and professionally.